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Terms and Conditions of rental.
CarRentalUSA.net is a trading style of U.S. Rent A Car - http://www.usrentacar.co.uk
What's included?
All U.S. Rent A Car rental rates include:
- Unlimited Mileage.
- Loss Damage Waiver (LDW) which is a combination insurance of both Collision Damage
Waiver (CDW) and Theft Waiver. As long as you adhere to the rental policy of the
supplier you will not be held responsible for the cost of replacement or repair
to your hire vehicle.
- Uninsured Motorist Protection (UMP) up to $1m Liability Cover. Offers an Uninsured/Underinsured/Hit-and-Run
Motorist Protection (UMP) that provides the renter and family members travelling
together in the rented vehicle with up to $1,000,000 of non-stacked coverage for
bodily injury sustained while driving the rental car, and caused by another driver
who has no insurance, minimal insurance, or is a hit-and-run driver.
- Supplemental Liability Insurance (SLI) up to $1m Liability Cover. All drivers included
on the rental agreement will not be held liable for third party claims for bodily
injury or property damage resulting from an accident.
- All Taxes and Airport Fees. (except the California Toursim Tax of 2.5% which is
payble locally on all California pick up's)
In addition to the items above U.S. Rent A Car has negotiated the following features
with individual suppliers all of which are included within the Fully Inclusive rate.
- Budget Fully Inclusive includes one additional driver.
- Dollar Fully Inclusive includes one additional driver.
- U-Save Fully Inclusive includes one additional driver.
- If the Gold Rate is purchased this will include your first tank of petrol and extend
the insurance to accommodate additional drivers.
- Alamo Gold covers up to three additional drivers.
- Budget Gold covers up to three additional drivers.
- Dollar Gold covers unlimited additional drivers.
- U-Save Gold covers unlimited additional drivers.
What's not included?
Personal accident insurance (PAI): this is probably covered in your holiday insurance.
It is an option, which you will be offered on collection of the car.
Additional non-mandatory insurances. RoadSafe / Roadside Assistance. Your rental
will include a basic road side assistance service. You DO NOT have to upgrade to
a premium service uless you so desire
Insurance exclusions - see the relevant insurance sections.
Fuel: a deposit is often payable for fuel and is usually refunded if the car is
returned with a full tank. Fuel policies vary. Some suppliers will charge for a
tank of fuel upon collection of the vehicle if the 'Fully Inclusive' option is taken.
Please note that these fuel charges will be subject to concessions and charged at
a higher rate that if purchased from the pumps directly. The charges are subject
to change as they are controlled by our suppliers. Please check conditions before
you travel if unsure otherwise please check with the supplier when you pick up your
vehicle.
Please note: The suppliers insurance will not cover you for damage to the windscreen,
tyers or undercarriage of the vehicle. ENSURE that you check your rental agreement
before you sign it. Please ensure that you are only signing for items you have selected
to purchase. If you do not understand the agreement please ask a manager to explain
further. Please ensure that you only sign the agreement when you are happy with
its contents. Once you sign the agreement your contract will them be with the respective
car rental supplier. WE WILL NOT BE ABLE TO CLAIM A REFUND FOR ITEMS/INSURANCES/UPGRADES
SIGNED FOR 'OPTIONAL EXTRAS' SIGNED FOR BY ACCIDENT. PLEASE ENSURE THAT YOU TAKE
A MOMENT TO FULLY UNDERSTAND THE AGREEMENT BEFORE YOU SIGN IT.
Payment for your rental
U.S. Rent A Car offers a Pre-Paid car rental service. It is not possible for you
to reserve a vehicle through U.S. Rent A Car and pay locally. Your rental will be
pre-paid in advance. When you make a reservation on our website we will 'Pre-Authorise'
the amount using the payment method you supplied at the time of reservation. 'Pre-Authorisation'
means that at that point we have not fully collected the funds from you. Your funds
will only be collected once your vehicle has been confirmed by the supplier. If
your vehicle is not available you will not be charged. If your payment method fails
to authorise and you fail to contact us your reservation will be cancelled.
Payment for local upgrades
U.S. Rent A Car does not collect payment for a local upgrade. Should you decide
to upgrade your vehicle upon collection you will be required to make payment for
the upgrade directly to the supplier and the prevailing rate and exchange rate at
the time of the agreement. Upgrade charges do not supersede your agreement with
U.S. Rent A Car. Your upgrade charge will be an additional payment on top of the
fee's you have already paid to U.S. Rent A Car. No refunds will be given by U.S.
Rent A Car in the event that you upgrade. Once a rental agreement is signed your
contract then becomes with the local rental company.
Out of hour's charges.
Optional extras. (For example Child seats, Snow Chains, etc)
One-way rental charges where applicable.
Young drivers charges where applicable.
Garaging, tolls, congestion charges, parking and traffic fines.
Additional driver's charges where applicable - please check online or with our reservations
department at the time of booking. These charges are payable locally.
Insurance Excess
There is no insurance excess payable on our vehicles except with Dollar Rent A Car
in the following locations New York, Illinois and Alaska. Customers are expected
to leave a credit card imprint of approximately $100.00.
Payment Methods
Payment for reservations can be made in the following ways, Visa, Visa Delta, MasterCard
or Switch. We also accept cheques. If paying by cheque there must be at least 21days
before the hire is due to start. Please make cheques payable to U.S. Rent A Car
Ltd and send them to PO Box 304, Aldershot, GU12 4WU. Please note you're booking
reference number on the back of the cheque. On receipt of your cheque a member of
our reservations team will contact you to confirm its arrival.
Deposits
U.S. Rent A Car will accept a deposit on a credit card to secure a booking as long
as the departure date is 8 weeks or more away. Full payment will be taken 8 weeks
prior to your pick up. U.S. Rent A Car will contact you to confirm the transaction
has taken place. Only then will your pre-paid rental voucher be forwarded to you.
Flight information
For airport pick-ups, it is essential that U.S. Rent A Car Ltd be given the correct
flight number and arrival time, before departure. This can be done either online
or by phone.
If this is not available at the time of booking, please ensure that you inform us
of this at least 7 days prior to departure, either online or by phone. No responsibility
can be accepted or compensation allowed for a failed rental due to the late provision
of this information.
Driver's age
U.S. Rent A Car Ltd deals with many suppliers in America, the general rule states
that drivers between the ages of 21 to 24 will be levied with a young driver's surcharge
of $20-$25 per day, per driver plus tax this applies for any bookings made with
Alamo, Dollar or Specialty. Our suppliers do not have an upper-age limited but can
refuse to hire a vehicle if the customer is not fit to drive.
Vehicle Availability
Most vehicles are available on a 24 hour free sale basis. Specialist vehicles such
as 4x4's, luxury, Premium, Convertibles, 7,8,12 & 15 seater Minivans are all
on a 48 hour request basis with our suppliers. Please note that your credit card
will not be charged until your booking has been confirmed. Should your requested
vehicle not be available, we will contact you via email or by any contact number
provided. Once a deposit for your rental has been processed this will secure your
rental price, should our suppliers fleet change or your requested vehicle is unavailable
we reserve the right to cancel or amend your order. We cannot check availability
without making a confirmed reservation. Should you wish to amend your vehicle to
a 'request vehicle' please ensure that you intend to book the vehicle as you will
be charged accordingly once the vehicle is confirmed. If a vehicle you have requested
to upgrade to is not available our terms will apply to the confirmed vehicle you
currently have.
Budget Free Upgrades
Free upgrades are subject to availability. If your rental qualifies for a free upgrade
a coupon number will be listed upon your rental voucher. The free upgrade is subject
to availability at the time of your collection. Budget offer the upgrade in good
faith and will always endeavor to supply the upgraded vehicle. Please note that
there may be a black out period for upgrade coupons over Christmas Peak Season.
Budget will endeavor to honor these coupons at all times.
Cancellation administration charge
U.S Rent A Car Ltd will levy a charge for cancellation of any booking you are unable
to honour prior to your collection date (see below). Unless cancelled within the
first 48 hours of booking (cooling off period)
No refunds will be given for rentals ended early, late collections, no shows or
cancellations made after the rental start date.
All cancellations must be made in writing, emailed to info@usrentacar.co.uk or faxed
to 08715 200 136 (and vouchers returned) and will take effect from the date and
time received by U.S. Rent A Car Ltd.
Cancellation charges
7 or more days before start date £50.00
6-4 days before start date 50%
3-1 days before start date 75%
24 Hours before start date 100%
Vouchers must be returned as soon as possible and be received by us before the date
on which they could be used otherwise no refund of any pre-payment will be made.
Amendment charges
A charge of £15.00GBP may apply in the event of any amendment of any confirmed
reservation. Please note: Reservations cannot be amended after the start date of
the rental has passed. If you have collected your vehicle you must speak to the
local hire company regarding any amendments/extensions or changes. These changes
will be charged at the suppliers local prices and NOT U.S. Rent A Car's rates.
Sat Nav Hire
U.S. Rent A Car hire's satellite navigation systems for rental in the USA and Canada*
Our Sat Nav systems are only currently available to UK residents. We will actually
send you a Sat Nav system before you depart the UK for you to take with you when
you travel. The systems are sent to you 48 hours before you travel to ensure you
receive the system 24 hours before the collection date of your vehicle. A security
deposit is required. This deposit is taken on a Pre-Authorisation of a credit /
debit card. The security deposit will cover the replacement of the system, you will
be responsible for the safety of the Sat Nav while on hire. The security deposit
is between £250 & £350. Your security deposit will only be refunded
once the system is received back to us in full working order with all components.
PLEASE NOTE: It is your responsibility to ensure you have enough funds on your chosen
method of payment. If your security deposit fails to authorise and you fail to provide
updated details your rental will be cancelled at a charge of 100% of the hire cost.
You will be responsible for loss or damage to the unit. All prices include Sat Nav
system, windscreen mount, in car charger, user guide and postage each way using
Royal Mail Special Delivery service. Please Note: The units are subject to availability.
We reserve the right to cancel your order in the event of industrial strike action
by Royal Mail or lack of availability due to units returned damaged or units returned
late. In the event that we have to cancel your order we will refund you in full.
Sat Nav Cancellation Charges: 72 hour cooling off period. Once you make a reservation
you have 72 hours to cancel free of charge. After 72 hours there is a standard cancellation
charge of £15.00. Your unit may only be cancelled up to 24 hours before dispatch.
Less than 24 hours will incur a cancellation charge of 100%.
Our Rates
U.S. Rent A Car LTD offers specially designed fully inclusive car rental rates based
on our unique pricing model. Our pricing strategy is based on/and incorporates
factors such as the $USD exchange rate. This means that our prices are subject to influence
without notice. We always aim to offer the best price/s possible. Once you
make a reservation you are guaranteed a rental at the price you have booked. We
guarantee that once a rental has been made your rate will never increase. However
if you make a reservation and subsequently our rates change and/or we offer
a new special offer/promotion in association with our suppliers, we are unable to
refund any difference in the price paid as the cost of your rental has already
been calculated in accordance with the influencing factors at the time
of your reservation.If you have already made a reservation and need to amend the
duration of your rental, vehicle type or any other option your new price will be
calculated at the latest available rates and not at the original rates reserved.
Please note: We are unable to switch your reservation from one supplier to another
without canceling and re booking. Should you wish to amend or cancel any reservation
you will be subject to the terms and conditions laid out here. U.S. Rent A Car are
dedicated to offering you the best possible price all year around.
Period of rental
Rental days are based on 24-hour units, commencing at the time of pick-up. If you
wish to extend the rental period after collection of the car, or if you return the
car late, you will be charged locally at the local daily rate, which may be higher
than our rates. No refunds are payable on cars returned early or that are not collected.
It is the customers responsibility to notify the local supplier if they believe
they are going to be late, failure to do so can result in the vehicle being resold
locally, in this case no refunds will issued.
Special requests
Child seats: these are mandatory in most countries and must be requested at the
time of booking. Although instructions will be provided you will be required to
fit the child seat yourself. For older children, it is recommended that you take
your own booster seats.
Snow Chains and Ski Racks: these are available in some locations and should be specially
requested at the time of booking. There is usually a charge for them which is payable
locally. No guarantee can be made regarding their availability. PLEASE NOTE: Hand
controls for all vehicles are no longer requestable.
Emailed Quotes
Quotes that are received via email are not a guarantee of price or availability.
Price are subject to change at any time without notice.
One-way rentals
One-way rental charges are based on a city-to-city basis and are always on request.
The one-way rental charge shown on this site are only an example and although they
are correct at time of quoting our supplier retains the right to change this at
anytime without notice. All one-way rental charges are paid locally and are not
permitted on Economy 2dr or 4dr.
One way fees are subject to local taxes.
0 - 200 miles $50.00
201 - 500 miles $100.00
501 - 1000 miles $300.00
Over 1000 miles $500.00
These fees do not apply to One Way Rentals within the states of California or Florida.
Out of hour's charges
In most locations flights will be met and cars supplied outside of normal working
hours. However, there may be an additional charge for this service payable locally.
This will be quoted when your flight timings are given to us. In the event that
a flight is delayed, causing the car pick-up to fall outside normal working hours,
the additional charge will be made locally, where the out of hours service is available.
Driving licence
Drivers must produce a full driving licence from their Country of residence (we
cannot except bookings from U.S. or Canadian driving licence holders), which they
have held for at least one year. UK Drivers with a new style licence must have all
sections with them. This means the photo card ID as well as the paper counter part
to show endorsements.
In certain locations and for some car types, drivers must have held a full licence
for a minimum of 2 years.
It is the driver's responsibility to ensure that he/she has the appropriate driving
licence
Our reservations agent must be informed of any endorsements that lead to a ban on
the driver's licence, as we may not be able to take your booking.
No refunds will be given for rentals rejected due to non-production of a driving
licence or non-disclosed endorsements.
Faxed or photocopied licence's are not acceptable. Please Note that in some locations
a passport may be required as well as your license in order to collect your vehicle.
Please check with reservations if unsure.
Rental documents & Contracts
Your rental voucher must be presented when collecting your rental car. U.S. Rent
A Car Ltd cannot be held responsible for rentals rejected if a voucher is not presented.
You should retain your rental documents and related receipts given to your chosen
car rental supplier for a minimum of 28 days after returning home. Once you collect
your vehicle and sign the suppliers rental agreement your contract then becomes
with the respective car rental company.
Additional drivers
Charges often apply for additional drivers and are payable locally on pick-up. U.S.
Rent A Car Ltd cannot be held responsible for any increase in charges. Please check
online or with our reservations department at the time of booking. PLEASE NOTE:
All clients that require the gold option for the purpose of additional drivers,
must pick up the vehicle with all the additional drivers present otherwise the additional
drivers will NOT be able to be added to the rental agreement at a later stage.
Local Deposits
Deposits vary by destination but are generally $100.00 per week.
A valid credit card in the name of the lead driver must be produced upon collection
of the car, as a form of deposit.
Cash deposits are rarely accepted.
Provision of cars
Our local car rental partner can refuse to provide a car to any customer who is,
in their opinion, unfit to drive or does not meet eligibility requirements. In such
circumstances your contract with us will terminate immediately, and we will have
no further liability to you, and no refund will be due. Please Note: Should the
vehicle you have reserved not be available upon collection the supplier reserves
the right to offer you an alternative vehicle. If this is not satisfactory you should
contact U.S. Rent A Car immediately so that we may try to arrange with the supplier
an acceptable alternative.
Number of passengers
Our rental cars are insured for a maximum number of passengers. U.S. Rent A Car
Ltd cannot accept responsibility if the vehicle is not large enough to fit all passengers
and luggage on arrival if details were not supplied at the time of booking. In the
interest of safety this number must not be exceeded and if exceeded the insurance
will be invalidated.
Driving restrictions
Restrictions are applicable when crossing country and state borders. Please consult
our reservations department at the time of booking as to whether border crossing
is permitted and what, if any, charges apply.
Tax
All taxes are included except those on any extras purchased locally. E.g. One-way
drop-off fees, child seats and additional drivers.
U.S. Rent A Car Ltd reserves the right to levy any government increases in local
taxes that may be introduced after the printing of these terms and conditions.
Any additional charges payable on arrival are subject to local taxes at the prevailing
rate in that State.
Car type/suitability
U.S. Rent A Car Ltd is unable to guarantee a particular make, model or fuel type
of car. The car shown on your voucher is for guidance only and may be substituted
for an alternative, similar or upgraded car (at no extra cost) should the vehicle
category you have booked not be available.
If it becomes impossible to provide your booked car due to breakdown or an accident,
a similar or upgraded car will be provided.
If you are dissatisfied in any way with the standard of your booked car, you must
advise our local car rental partner immediately and U.S. Rent A Car Ltd in writing
within 28 days of your return. Failure to do so may result in any claims not being
accepted or settled by our car rental partners..
Mechanical difficulties/accidents
In the event of any mechanical difficulties or accidents involving your car, it
is important that details are reported to our local car rental partner within 24
hours.
In the event of an accident you must also complete an accident report form by the
end of the rental period.
Local police should also be notified in the case of accidents and a signed police
report obtained.
Full details of third parties should also be obtained.
Our local car rental partner must give authority to repair or replace a vehicle.
Their name and contact details are shown on your voucher and rental agreement.
You should retain copies of all rental documentation in the event an insurance company
is involved.
Your insurance cover may be invalidated if this procedure is not followed correctly
and this may prejudice any claim for compensation.
Local rental issue's
If you encounter local problems collecting your vehicle you must contact U.S. Rent
A Car immediately. If you fail to collect your vehicle via the contract agreed with
U.S. rent A car, U.S. Rent A car will not be held liable for any new contracts you
agree with a local supplier, unless agreed. Terms and conditions of a rental agreed
with U.S. Rent A car will not apply should you decide to use an alternative local
supplier with out the prior consent or authorisation of U.S. rent A Car. Local contract
are made at the renters own discretion and risk. U.S. Rent A Car will not be accountable
to honour the terms of a contract agreed outside of the original terms and conditions
specified at the time of your pre-reserved and booked rental vehicle.
Choosing you rental vehicle.
U.S. Rent A Car will do all we can to assist you in choosing the correct vehicle
for your needs. We have provided vehicle examples on our website to help you. Please
note that these vehicle types are not guaranteed. This also means that we are unable
to guarantee engine size, luggage capacity or any other feature of the vehicles.
Our suppliers reserve the right to provide you with a vehicle within the selected
category of vehicle you have reserved. For more information or if you are not sure
please contact our reservations department before you book. U.S. Rent A Car cannot
accept any responsibility for variations in vehicle specifications supplied by our
car rental partners. All information supplied is for guidance only. CUSTOMER REVIEWS:
Within our website you may wish to consult our customer reviews before you select
a vehicle. Please note that these reviews are not the opinions of U.S. Rent A Car.
When in doubt call us on 0845 226 8523.
Complaints
U.S. Rent A Car Ltd aims to resolve complaints within 28 days of receipt. In doing
so a situation may arise where customers or travel agents receive a refund, goodwill
gesture and/or compensation payment of a duplicated nature, from both U.S. Rent
A Car Ltd and our local car rental partner. In such an event U.S. Rent A Car Ltd
reserves the right to recover such duplicated payments at any time within two calendar
years of such an event. Some complaints may take longer than 28 days owing to the
nature of the issue and information provided. U.S. Rent A Car Ltd can only consider
complaints that reach them within 180 days of the final day of rental to which the
rental voucher refers. Actions against U.S. Rent A Car Ltd are restricted to the
laws that occur within the jurisdiction of the United Kingdom courts.
General conditions
All bookings by our customers are subject to our terms and conditions.
The customer acknowledges that in making a booking with U.S. Rent A Car Ltd he/she
does so only on the basis of the material contained in our brochure, voucher, on
our website or information provided on the phone by its employees.
The cost and conditions of all insurances and items are subject to change without
prior notice and subject to local tax. U.S. Rent A Car Ltd cannot be held responsible
for changes outside of its control.
U.S. Rent A Car Ltd acts as a car rental broker and agent for various independent
rental companies in the USA Bookings made through U.S. Rent A Car Ltd are subject
to these terms and conditions. Please note that the rental of the vehicle will be
subject to the law of the country in which it is supplied to you and for this reason
you will be required to sign a rental contract with the rental company, which supplies
the vehicle. You should satisfy yourself that you understand (and agree) to its
terms and conditions, as you will be subject to, and must comply with these terms,
and the local law.Once you sign the rental agreement with the local car hire company
your contract is with that local company. Any disputes arising from this agreement
must be pursued directly with the rental company.
Locations Offered
We offer cheap Car hire in the following areas: car rental
in Orlando, car rental in Miami, car rental in
Sanford, car rental in Kissimmee, car rental in
Tampa, Car rental in California, los Angeles, San Francisco, Car rental in New
York, car rental in Las Vegas Nevada and also many other great car
rental locations. (on and off airport) right across the USA in fasct there are over
500 to choose from! . Locations are subject to change and availability.
U.S. Rent A Car works in conjunction with other car rental companies based in the
UK that act as sales agents for car rental companies that provided the bookable
services on our website. In the event of loss or financial failure of these associated
companies U.S. Rent A Car reserves the right to switch your rental to an alternative
supplier, amend your reservation to the nearest 'similar' sized available vehicle
or switch collection and drop off locations to the nearest possible available alternative
or cancel your reservation without prejudice should no alternatives be available.
Reservations made outside office working hours: When you make a reservation with
U.S. Rent A Car your 'request' is not confirmed until your reservation has been
confirmed by the appropriate supplier chosen. Should your reservation request be
made at a time when our office is closed your reservation may not be confirmed in
time. If your reservation request is not confirmed in time you will not be charged.
Please note: A reservation request is not a confirmed booking. Your booking is only
confirmed once your payment method has been processed and your rental voucher has
been issued.
U.S. Rent A Car Ltd cannot accept liability for any charges incurred on documentation
signed for and accepted locally.
U.S. Rent A Car Ltd will not be held responsible for anyone driving under the influence
of alcohol/drugs, causing willful damage, off road driving or driving without due
care and attention. The customer will accept responsibility in respect of such claims.
This list is not exclusive.
U.S. Rent A Car Ltd cannot be held responsible for clients failure to collect any
prepaid reservation regardless of reason. This list is not exclusive.
Cars and all offers are subject to availability. All information in these terms
and conditions, including prices, is correct at the time of publication.
Consequential loss
U.S. Rent A Car Ltd are responsible for losses you suffer as a result of U.S. Rent
A Car Ltd breaking this agreement, if the losses are a foreseeable consequence of
U.S. Rent A Car Ltd breaking the agreement. Losses are foreseeable where both you
and U.S. Rent A Car Ltd could contemplate them at the time our agreement is formed.
U.S. Rent A Car Ltd is not responsible for indirect losses which happen as a side
effect of the main loss or damage and which are not foreseeable by you and U.S.
Rent A Car Ltd (such as loss of profits or loss of opportunity).
Force majeure
U.S. Rent A Car Ltd shall not be liable itself or vicariously through its local
car rental suppliers for either a failure to perform or delay in performing any
of its obligations under or pursuant to this booking, voucher, reservation, rental
or terms and conditions, if and in so far as performance is delayed, hindered or
prevented by force majeure, which expression shall mean any event beyond the reasonable
control of the party in question. In the event that the force majeure persists for
more than 14 consecutive days, U.S. Rent A Car Ltd may terminate and withdraw this
booking, reservation or rental by giving 14 days notice to the client's original
billing address.
U.S. Rent A Car.co.uk is a trading name of U.S. Rent A Car Ltd
Terms subject to change with out notice. Contracts do not effect your statutory
rights. Flor more information or clarification please call us on 0845 226 8523.
Terms are subject to change.
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